Reviewed by Richard R. Blake, email@example.com
Customer Relations, Consumer Behavior, Marketing
Bestselling author, Shep Hyken’s new book “The Convenience Revolution” is cutting edge, up to date and a must-read for today’s leaders. Shep writes with passion, is astute in his presentation, and confident in his convictions. He is right on target on his conclusions regarding the imperative need for creating greater customer convenience in today’s competitive market strategies.
Compelling case studies and company profiles accentuate the importance behind his assertion that the next frontier of customer service is convenience in creating customer loyalty in companies of every size.
Hyken is known for his leadership in customer service. His six core concepts should become the creed for creating and sustaining consumer demand and economic success.
“The Convenience Revolution” is destined to create a tidal wave in customer service. The subtitle of the book; “How to Deliver a Customer Service Experience That Disrupts the Competition & Creates Fierce Loyalty” sums up the contents.
A complimentary copy of this book was provided for review purposes. The opinions expressed are my own.
Sound Wisdom, P. O. Box 310, Shippensburg, PA 17257, 978-16495028, $ 24.95, 2018, 208 pages